What happens when passengers don’t read the luggage information provided.
As an airport transfer provider we have to make your journey as best we can. To do this we expect that passengers give all of the correct information and read the what happens next information sent with the confirmation.
So this picture shows the luggage that the passenger had and expected to fit in an estate car. He was not happy when he had to pay extra for an MPV 5.
We give size’s for luggage, This passenger did not inform us of the extra luggage and was lucky that we did not charge a whole new fare but just for the upgrade.