WHAT HAPPENS NEXT
Please take a few moments to check through your booking and make sure all details are correct ie: pick up date, time, location etc. It is the responsibility of the person who made the booking to check that all details entered are correct.
PICK UP FROM AN AIRPORT:
VERY IMPORTANT: On your booking we expect the correct scheduled landing date, time and flight number. MOST BOOKINGS THAT HAVE ISSUES start with incorrect information supplied to us.
Your driver will monitor your flight and will go into the Arrivals Hall 30 minutes after your flight has landed. Your driver will wait there for you with the Lead Passengers name on a name board and will wait for up to 45 minutes. This does not apply if you selected “Pick up at set time” from an Airport, Seaport or railway station.
No bags checked in? That is ok. Your driver will monitor your flight and go into the Arrivals Hall 15 minutes after your flight has landed. Your driver will wait there for you with the Lead Passengers name on a name board and will wait for up to 45 minutes. This does not apply if you selected “Pick up at set time” from an Airport, Seaport or railway station.
PICK UP FROM AN ADDRESS:
It is important that you have entered the full and correct pick up address on your booking.
The driver will not pick up from an address that is not on the booking, unless authorized by the office. If the additional/different pick up is not on the original booking, there will be an additional charge.
Please make sure you have booked the correct vehicle that will accommodate all the passengers and luggage. If you have booked the wrong size vehicle and/or have more luggage than was stated in your booking and a larger vehicle has to be sent out, this will be charged to you as a new fare and your original booking will not be refunded.
The only times that there will be extra charges is if there are additional pick ups/drop offs that were not included on the booking when the booking was made online, or if you take longer than our Meet & Greet time, or if you keep the driver waiting longer than 10 minutes past your pick up time if being picked up at an address.
We do not supply car/booster seats as standard. Please see here for the UK law regarding taxis/private hire vehicles and child seats.
Can’t find your driver:
Please call our office on +44(0)330 088 2222, Monday to Sunday. If you cannot reach anyone at this number please call the Emergency Out of Hours number printed at the bottom of your booking confirmation. Please Note: NO bookings will be taken on the Emergency number
Need to make changes/add information/cancel your booking:
Please reply to your booking confirmation with any changes etc. We will not be able to execute changes/cancellations unless it is done so via email.