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Airport Cars UK Blog

What happen after booking

Posted by admin on August 15, 2015 at 1:21 pm. Filed under: Top Tips

WHAT HAPPENS NEXT

Please take a few moments to check through your booking and make sure all details are correct ie: pick up date, time, location etc. It is the responsibility of the person who made the booking to check that all details entered are correct.

PICK UP FROM AN AIRPORT:

VERY IMPORTANT: On your booking we expect the correct scheduled landing date, time and flight number. MOST BOOKINGS THAT HAVE ISSUES start with incorrect information supplied to us.

Your driver will monitor your flight and will go into the Arrivals Hall 30 minutes after your flight has landed. Your driver will wait there for you with the Lead Passengers name on a name board and will wait for up to 45 minutes. This does not apply if you selected “Pick up at set time” from an Airport, Seaport or railway station.

No bags checked in? That is ok. Your driver will monitor your flight and go into the Arrivals Hall 15 minutes after your flight has landed. Your driver will wait there for you with the Lead Passengers name on a name board and will wait for up to 45 minutes. This does not apply if you selected “Pick up at set time” from an Airport, Seaport or railway station.

PICK UP FROM AN ADDRESS:

It is important that you have entered the full and correct pick up address on your booking.

The driver will not pick up from an address that is not on the booking, unless authorized by the office. If the additional/different pick up is not on the original booking, there will be an additional charge.

LUGGAGE:

Please make sure you have booked the correct vehicle that will accommodate all the passengers and luggage. If you have booked the wrong size vehicle and/or have more luggage than was stated in your booking and a larger vehicle has to be sent out, this will be charged to you as a new fare and your original booking will not be refunded.

EXTRA CHARGES:

The only times that there will be extra charges is if there are additional pick ups/drop offs that were not included on the booking when the booking was made online, or if you take longer than our Meet & Greet time, or if you keep the driver waiting longer than 10 minutes past your pick up time if being picked up at an address.

CHILD SEATS

We do not supply car/booster seats as standard. Please see here for the UK law regarding taxis/private hire vehicles and child seats.

Can’t find your driver:

Please call our office on +44(0)330 088 2222, Monday to Sunday. If you cannot reach anyone at this number please call the Emergency Out of Hours number printed at the bottom of your booking confirmation. Please Note: NO bookings will be taken on the Emergency number

Need to make changes/add information/cancel your booking:

Please reply to your booking confirmation with any changes etc. We will not be able to execute changes/cancellations unless it is done so via email.

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The great Christmas getaway: Five million expected to fly from Heathrow

Posted by Airport Cars on December 21, 2014 at 9:14 am. Filed under: Airport News

The great Christmas getaway has begun with some 116,700 passengers expected to take off from Heathrow in one day.

As children finish the last day of term and adults put on their out of office message at work, more than 698,000 people will travel to join their families across the globe over the next seven days.

From December 19 through to Christmas Day more than five million people will make their journey from UK airports and to mark the occasion Heathrow have created an video to show the movement including a special journey from the North Pole as Santa and his reindeer deliver presents on Christmas Eve.

Normand Boivin, Chief Operating Officer at Heathrow said, “Heathrow is proud to help take passengers further on their journey around the world for the festive season. This is such a busy and exciting time at the airport and the visualisation captures the service we provide for the world.”

 

Festive cheer has been spreading at Heathrow’s terminals since the beginning of the month with T2 celebrating its first Christmas with a 2D interactive vinyl Christmas Tree which lights up when passengers tweet using #T2Christmas.

Merriment will continue during the mass getaway week with plenty of festive treats in store from airside passenger ambassdors handing out chocolates to children to arts and crafts activities across the terminals where staff will help passengers make everything from gift tags to Christmas cards.

Children will also have the chance to meet some of their favourite winter characters including Pingu and The Snowman as well as the much-loved Peppa Pig, plus Santa and his elves will be making fly-by visits to the terminals to give out sweets.

Carol singers from The Christmas Carol Company will raise the roof with performances across departures and arrivals.

And on December 25, just over 100,000 passengers are due to travel through the airport of which 16,677 will be in the air just before the Queen addresses the nation.

This year, Heathrow will also make sure festive flyers don’t miss out on the traditional lunch and will be treated to special turkey, sage and onion stuffing and Christmas pudding boiled sweets – Boarding Bon Bons – at 30,000ft.

Is Heathrow's departure lounge your next destination?
Is Heathrow’s departure lounge your next destination?

 

The sweets will also be handed out to passengers flying across all five terminals on Christmas Eve and Boxing Day.

Mr Boivin added: “We wanted to bring to life the warm and exciting feeling everyone gets on December 25th and what better way to make sure flyers don’t miss out on the most exciting moment of the day than by recreating the quintessential Christmas dinner.

We tried a number of different flavour combinations, including cranberry sauce, mince pies and honey glazed carrots, but found that turkey, sage and onion stuffing and Christmas pudding really evoked the taste and sentiment of Christmas.”

For passengers who enjoy a spot of shopping or need a last minute gift, shops will be open throughout the festive period.

This month, new to Terminal 5 are designer Louis Vitton opening their first European airport store and iconic British retailer Fortnum & Mason’s first airport shop which carries hampers, teas and jams as well a savoury counter selling smoked salmon and caviar.

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Gatwick second runway plans: Pilot’s-eye view

Posted by Airport Cars on November 7, 2014 at 7:14 am. Filed under: Airport News,Gatwick Airport Transfers

Pilots eye view

The Airports Commission says there is a need for one additional runway in the South East of England by 2030.

It has shortlisted three options: building a third runway at Heathrow; lengthening an existing runway at Heathrow; or constructing a second runway at Gatwick.

Led by Sir Howard Davies, the commission is due to deliver its report in summer 2015.

The BBC’s Transport Correspondent Richard Westcott was taken up to the skies above Gatwick Airport for a pilot’s-eye view of what a second runway would look like.

The flight provided by Gatwick Airport follows a similar facility provided by Heathrow Airport in 2013.

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Choosing Your Airport Transfers

Posted by Airport Cars on October 18, 2014 at 6:52 am. Filed under: Airport Transfers,Top Tips,What to do

There are many ways to get to and from any airport. So what is the best way to choose which route to go?

Well, firstly, you need to decide which mode of transport is going to be best. Unless you happen to be travelling alone and travelling light, public transport is unlikely to be the easiest or most cost-effective way meaning that, for most of us, travelling by car is going to be the best way.

Business people discussing airport transfersEven once you have decided which mode of transport to use, you still need to decide which company to go with. For those looking to use an airport taxi, it is usually best to make sure that you choose a company who specialises in such journeys. Not only will choosing a dedicated company leave you sure that you are going to get to the right terminal without any stress but you may also find that dedicated airport transfer companies can wind up being cheaper too. However, just choosing a taxi firm that advertises airport runs is one thing – choosing an airport taxi company that specialises in specific airports is another one altogether.

By choosing airport transfers from a company who specialise in those specific trips, you will find that you have a driver who knows the very best routes at any time of day, ensuring you have the best chance of getting to the airport on time no matter what the traffic is like. Likewise, the cars themselves will be very much equipped to cater for those with all manner of different types of luggage.

The easiest way to choose your airport transfers is to get a quote, check their reviews and simply make sure that they have a great deal of knowledge and experience going to the exact airport you are headed to.

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